{"id":5215,"date":"2022-04-22T09:29:45","date_gmt":"2022-04-22T07:29:45","guid":{"rendered":"https:\/\/dev.cortex.cz\/?page_id=5215"},"modified":"2023-07-20T17:38:25","modified_gmt":"2023-07-20T15:38:25","slug":"call-centrum","status":"publish","type":"page","link":"https:\/\/dev.cortex.cz\/en\/call-centrum\/","title":{"rendered":"Call centrum"},"content":{"rendered":"

\n\t\tProfesion\u00e1ln\u00ed z\u00e1kaznick\u00e9 centrum\n\t<\/h1>\n\t

M\u011bjte komunikaci se sv\u00fdmi z\u00e1kazn\u00edky pod kontrolou a spolehn\u011bte se na kvalitu podpo\u0159enou zku\u0161enostmi<\/h4>\n\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tZjist\u011bte v\u00edce\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tKontaktujte n\u00e1s\n\t\t\t\t\t\t\t<\/a>\n

\n\t\tNA N\u00c1S SE M\u016e\u017dETE SPOLEHNOUT\n\t<\/h4>\n

\n\t\tProfesion\u00e1ln\u00ed z\u00e1kaznick\u00e9 centrum s tradic\u00ed\n\t<\/h2>\n\t

Klienti n\u00e1m sv\u011b\u0159uj\u00ed sv\u00e9 z\u00e1kaznick\u00e9 linky i aktivn\u00ed telemarketing ji\u017e p\u0159es 25 let, zpracovali jsme \u00fasp\u011b\u0161n\u011b stovky projekt\u016f, poskytli informace milion\u016fm z\u00e1kazn\u00edk\u016f a prodali produkty v hodnot\u011b stovek milion\u016f korun. Vyu\u017eijte na\u0161ich zku\u0161enost\u00ed!<\/p>\n\t

Ka\u017ed\u00e9mu volaj\u00edc\u00edmu v\u011bnujeme perfektn\u00ed p\u00e9\u010di a p\u0159i ka\u017ed\u00e9m prodejn\u00edm hovoru m\u00e1me tah na branku. Sv\u011b\u0159te se do rukou odborn\u00edk\u016f.<\/p>\n\t\t\t\n\t\t\t\t\t\t\tZJIST\u011aTE V\u00cdCE\n\t\t\t\t\t<\/a>\n

\n\t\tZ\u00e1kaznick\u00e1 komunikace na jednom m\u00edst\u011b\n\t<\/h4>\n

\n\t\tKomplexn\u00ed komunika\u010dn\u00ed centrum\n\t<\/h2>\n\t

Z\u00edskejte komplexn\u00ed zaji\u0161t\u011bn\u00ed ve\u0161ker\u00e9 komunikace se z\u00e1kazn\u00edky. Zpracujeme pro V\u00e1s hovory, emaily, SMS, chaty, Facebook zpr\u00e1vy a dal\u0161\u00ed formy komunikace d\u00edky na\u0161im slu\u017eb\u00e1m, nebo vyu\u017eit\u00edm cloudov\u00e9 platformy CDP & CRM CareCloud.<\/p>\n

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Rychl\u00e1 a efektivn\u00ed komunikace je kl\u00ed\u010dov\u00e1 pro udr\u017een\u00ed dobr\u00fdch vztah\u016f, a proto na ni klademe velk\u00fd d\u016fraz. Nab\u00eddnout V\u00e1m kvalitn\u00ed z\u00e1kaznick\u00fd servis je pro n\u00e1s naprostou prioritou.<\/p>\n\t\t\t\n\t\t\t\t\t\t\tPOPTAT\n\t\t\t\t\t<\/a>\n

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P\u0159i v\u00fdb\u011bru partnera pro pos\u00edlen\u00ed kapacit na\u0161eho intern\u00edho z\u00e1kaznick\u00e9ho centra pro n\u00e1s byla kl\u00ed\u010dov\u00e1 kvalita oper\u00e1tor\u016f a kompetentn\u00ed supervize. Vybrali jsme si z\u00e1kaznick\u00e9 centrum Cortexu kv\u016fli jejich zku\u0161enostem z p\u0159edchoz\u00edch projekt\u016f i rychl\u00e9mu a profesion\u00e1ln\u00edmu jedn\u00e1n\u00ed.<\/p>\n

Agenti, kte\u0159\u00ed pro\u0161li cel\u00fdm na\u0161\u00edm produktov\u00fdm \u0161kolen\u00edm ve zkr\u00e1cen\u00e9m \u010dase, jsou \u0161ikovn\u00ed a pr\u00e1ce jim jde p\u011bkn\u011b od ruky.<\/p>\n<\/div>\n\t<\/div>\n<\/div>\n

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Kl\u00e1ra Schumannov\u00e1<\/span><\/strong><\/p>\n

Storyous<\/span><\/p>\n<\/div>\n\t<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t<\/div>\n<\/div>\n<\/div>\n\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<\/div>\n\t\t\n\t\t\t

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\n\t\tZvl\u00e1dneme n\u00e1por volaj\u00edc\u00edch\n\t<\/h4>\n

\n\t\tPeak call centrum\n\t<\/h2>\n\t

B\u011bhem promo akc\u00ed, sout\u011b\u017e\u00ed nebo marketingov\u00fdch kampan\u00ed o\u010dek\u00e1vejte zv\u00fd\u0161en\u00e9 mno\u017estv\u00ed hovor\u016f a email\u016f od z\u00e1kazn\u00edk\u016f. Chcete m\u00edt jistotu, \u017ee se V\u00e1m z\u00e1kazn\u00edci dovolaj\u00ed? Poskytneme V\u00e1m peak call centrum, kter\u00e9 zpracuje rychle a efektivn\u011b extr\u00e9mn\u00ed objemy p\u0159\u00edchoz\u00edch hovor\u016f i email\u016f.<\/p>\n

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Vysok\u00e9 mno\u017estv\u00ed volaj\u00edc\u00edch z\u00e1kazn\u00edk\u016f pro n\u00e1s nen\u00ed \u017e\u00e1dn\u00fd probl\u00e9m – dok\u00e1\u017eeme efektivn\u011b a flexibiln\u011b nav\u00fd\u0161it po\u010det pot\u0159ebn\u00fdch oper\u00e1tor\u016f a zpracovat tak v\u0161echny p\u0159\u00edchoz\u00ed hovory. Va\u0161im z\u00e1kazn\u00edk\u016fm se tak rychle dostane pot\u0159ebn\u00e9 odpov\u011bdi na ve\u0161ker\u00e9 jejich dotazy.<\/p>\n\t\t\t\n\t\t\t\t\t\t\tKONTAKTOVAT\n\t\t\t\t\t<\/a>\n

\n\t\tM\u011bjte jistotu, \u017ee se z\u00e1kazn\u00edk dovol\u00e1\n\t<\/h4>\n

\n\t\tInbound telemarketing\n\t<\/h2>\n\t

D\u00edky inbound telemarketingu z\u00edsk\u00e1 V\u00e1\u0161 z\u00e1kazn\u00edk prostor reagovat na marketingovou kampa\u0148. P\u0159es r\u016fzn\u00e9 typy linek se zept\u00e1 na pot\u0159ebn\u00e9 informace, objedn\u00e1 vybran\u00e9 zbo\u017e\u00ed, vyu\u017eije technickou podporu, nebo zjist\u00ed odpov\u011bdi ohledn\u011b sout\u011b\u017ee.<\/p>\n

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V\u0161em z\u00e1kazn\u00edk\u016fm se maxim\u00e1ln\u011b v\u011bnujeme a kvalita slu\u017eeb je pro n\u00e1s top prioritou. Z\u00e1sadn\u00ed je proz\u00e1kaznick\u00fd p\u0159\u00edstup na\u0161ich oper\u00e1tor\u016f, a proto proch\u00e1z\u00ed pravideln\u00fdm \u0161kolen\u00edm a z\u00e1rove\u0148 jim poskytujeme efektivn\u00ed individu\u00e1ln\u00ed coaching.<\/p>\n\t\t\t\n\t\t\t\t\t\t\tPOPTAT\n\t\t\t\t\t<\/a>\n\t\t\t\t

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D\u00edky spolupr\u00e1ci s Cortexem jsme efektivn\u011b zareagovali na zv\u00fd\u0161en\u00fd po\u010det p\u0159\u00edchoz\u00edch hovor\u016f a z\u016fstali jsme dostupn\u00ed pro na\u0161e klienty. Oce\u0148ujeme zejm\u00e9na vysokou flexibilitu outsourcovan\u00fdch slu\u017eeb \u2013 Cortex v kr\u00e1tk\u00e9 dodac\u00ed lh\u016ft\u011b zabezpe\u010dil 12 oper\u00e1tor\u016f, kte\u0159\u00ed velmi dob\u0159e zvl\u00e1dli n\u00e1ro\u010dn\u00e9 \u0161kolen\u00ed.<\/p>\n

Spolupr\u00e1ce p\u0159ed\u010dila o\u010dek\u00e1v\u00e1n\u00ed \u2013 kvalita zpracov\u00e1n\u00ed hovor\u016f je vysok\u00e1 a komunika\u010dn\u00ed dovednosti oper\u00e1tor\u016f dokazuj\u00ed v\u00fdbornou p\u0159\u00edpravu a p\u00e9\u010di o jejich profesn\u00ed rozvoj.<\/p>\n<\/div>\n\t<\/div>\n<\/div>\n

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Ale\u0161 Z\u00e1ruba<\/span><\/strong><\/p>\n

\u010cSOB<\/span><\/p>\n<\/div>\n\t<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t<\/div>\n<\/div>\n<\/div>\n\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<\/div>\n\t\t\n\t\t\t

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\n\t\tAktivn\u00ed nab\u00eddka a prodej va\u0161ich produkt\u016f \n\t<\/h4>\n

\n\t\tOutbound telemarketing\n\t<\/h2>\n\t

Outbound marketing vyu\u017eijete pro aktualizaci datab\u00e1ze, ov\u011b\u0159en\u00ed a dopln\u011bn\u00ed\u00a0 vstupn\u00edch informac\u00ed, pr\u016fzkum trhu i jako aktivn\u00ed p\u00e9\u010di o st\u00e1vaj\u00edc\u00ed z\u00e1kazn\u00edky. Neboj\u00edme se ani prodeje a Va\u0161e produkty aktivn\u011b nab\u00eddneme Va\u0161im z\u00e1kazn\u00edk\u016fm.<\/p>\n

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Vyu\u017eijte na\u0161e pro\u0161kolen\u00e9 oper\u00e1tory, kte\u0159\u00ed jsou vybaveni vysok\u00fdmi komunika\u010dn\u00edmi i prodejn\u00edmi dovednostmi a v obou oblastech jsou certifikov\u00e1ni. Zajist\u00edme V\u00e1m tak dosa\u017een\u00ed nadstandardn\u00edch v\u00fdsledk\u016f.<\/p>\n\t\t\t\n\t\t\t\t\t\t\tKONTAKTOVAT\n\t\t\t\t\t<\/a>\n

\n\t\tSLOVO \u0158EDITELKY Z\u00c1KAZNICK\u00c9HO CENTRA\n\t<\/h4>\n\t

Tajemstv\u00ed \u00fasp\u011bchu na\u0161eho z\u00e1kaznick\u00e9ho centra je jednoduch\u00e9. Sta\u010d\u00ed v\u011bd\u011bt, jak spr\u00e1vn\u011b doplnit hodnoty v rovnici:<\/p>\n\t

kvalitn\u00ed servis pro koncov\u00e9 z\u00e1kazn\u00edky + motivovan\u00fd oper\u00e1tor = spokojen\u00fd klient<\/p>\n\t

Za 15 let m\u00e9ho p\u016fsoben\u00ed v pozici \u0159editelky z\u00e1kaznick\u00e9ho centra jsme spolu s kolegy vybudovali profesion\u00e1ln\u00ed z\u00e1kaznick\u00e9 centrum s rodinnou atmosf\u00e9rou, zam\u011b\u0159en\u00e9 p\u0159edev\u0161\u00edm na \u0161pi\u010dkovou kvalitu poskytovan\u00fdch slu\u017eeb. Prioritou je pro n\u00e1s individu\u00e1ln\u00ed p\u0159\u00edstup ke ka\u017ed\u00e9mu z na\u0161ich klient\u016f, aktivn\u00ed spolupr\u00e1ce se zadavatelem, neust\u00e1l\u00e9 vzd\u011bl\u00e1v\u00e1n\u00ed a motivace t\u00fdmu na\u0161ich oper\u00e1tor\u016f pod veden\u00edm zku\u0161en\u00fdch supervizor\u016f, se kter\u00fdmi je radost spolupracovat. Bav\u00ed n\u00e1s ka\u017ed\u00fd n\u00e1\u0161 projekt, proto\u017ee v sou\u010dinnosti s klientem v\u017edy hled\u00e1me a najdeme cestu, jak ho d\u011blat smyslupln\u011b a p\u0159\u00ednosn\u011b pro v\u0161echny strany.<\/p>\n\t\t\t\t\"podpis_adriana\"\n\t\t\t\t\t\t\t\t\t\"Adriana-Nemcikova\"\n\t\n\t\t\t\t\t\tKONTAKTOVAT\n\t\t\t\t\t<\/a>\n

\n\t\tPOSTAR\u00c1ME SE O CHOD Z\u00c1KAZNICK\u00c9HO SERVISU\n\t<\/h4>\n

\n\t\tM\u011bs\u00ed\u010dn\u00ed tarify pro e-shopy\n\t<\/h2>\n\t\t\t\t\t

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